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This voucher may be used against a booking at any of the properties listed on, up to the value of the voucher purchased.

To redeem your voucher, simply make a booking through, then send us your booking confirmation together with voucher code, and your bank details for the refund, to and we will refund you up to the value of your voucher.

Your Voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

  1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
  2. Delivery of your voucher by email is free of charge.
  3. You (or your recipient) will receive an email containing your voucher as you see it in the window above together with a link to download your Voucher at any time.
  4. Your Voucher is loaded with value and ready to spend in accordance with voucher usage terms.
  5. After placing your order you will receive a confirmation email that includes your order number together with a link to the Voucher if you need to print it.
  6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

1. Gift vouchers may be redeemed on a booking at any property listed on

2. Here's how to use a voucher:

Step 1: Find somewhere to stay on

Step 2: Make your booking and pay the owner/agent directly.

Step 3: Send us your booking confirmation, the voucher code, your bank sort code and bank account number using our secure form at

We will then refund you, to the value of the voucher, direct to your bank account.

3. Gift vouchers have no cash redemption value and cannot be exchanged for further gift vouchers. 

4. Gift vouchers must be redeemed in full on a single booking. No balance is payable or transferable. We will only pay you up to the value of the voucher or the price of the booking, whichever is the smaller amount.

5. All standard CoolStays terms and conditions apply. (

6. The gift voucher must be redeemed by placing a reservation within 12 months of the issue date. This does not affect the booked date of arrival. 

7. Vouchers will be subject to verification at time of presentation and we reserve the right not to accept any Vouchers that have or appear to have been forged, defaced or otherwise tampered with. 

8. We accept no responsibility for lost or stolen Vouchers and such vouchers shall not be refunded.

9. These terms and conditions are governed by the laws of the UK.

10. CoolStays vouchers are intended only for use by UK residents and the voucher refund payment can only be made to a UK bank account.

Redeem locations

  • CoolStays, Big Blue Sea ltd, 15-17 Middle Street, Brighton, BN1 1AL, t: 01273 692 300, e:
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